
Questions
Straight answers to the things we get asked most. Type a word, pick a topic, or open one below.
Products
How long before I see a difference?
Digestion and urinary tubs tend to show within two to three weeks. Joints and coat are slower, because cartilage and skin rebuild slowly. Judge Move, Scoop and Glow at six weeks.
Can I give more than one tub?
Yes. Most owners pair Daily with one targeted tub. If you want to run three or more, check the dosing guide or ask us, so nothing doubles up.
Are they suitable for puppies?
Gut and Glow from six months. Move, Scoop and Flow from a year. Daily from six months. Under those ages, ask your vet, because growing dogs have different needs.
Is it safe alongside medication?
Usually, but not always. If your dog is on prescribed medication, show the label to your vet before you start. Every amount is on the front, so it is a quick conversation.
Where are they made?
In the UK, in a facility that makes supplements for people to the same standard. Every batch is tested before it ships and the certificate is available on request.
Is there a discount for buying more than one tub?
Yes. Mix and match any three or more tubs in one order and 10% comes off automatically at the checkout. Subscriptions already get 15% off, so the two do not stack.
Feeding
My dog will not take tablets. What then?
Try pressing the tablet into something soft first. If that fails, Scoop is the Move formula as a powder over dinner.
With food or without?
With food, always. Tablets in or after the meal, Scoop over it, Flow with the evening meal.
I missed a day.
Carry on as normal the next day. Do not double up.
How long does a tub last?
It depends on weight. For a 20kg dog: Move two months, Gut four months, Glow four months, Daily four months, Flow three months, Scoop two months. The dosing page works it out for your dog.
Subscriptions
How does subscribe and save work?
Pick a tub, pick how often, and it arrives on repeat at 15% off with free delivery. You get a reminder email three days before each one.
Can I skip or pause?
Yes, from your account. Skip a delivery, pause for the summer, or change the date. Changes made three days or more before a delivery apply to that delivery.
Can I swap tubs?
Yes. Swap Move for Scoop, add Daily, drop Gut, all from your account, and the 15% stays.
How do I cancel?
Log in, open Subscriptions, cancel. No minimum term, no phone call, no retention offer.
Delivery
How much is delivery?
Free over £34.99 and on every subscription order. Otherwise £3.99 standard or £6.99 express.
When will it arrive?
Orders before 2pm on a working day ship the same day and usually arrive in two to three working days.
Do you ship outside the UK?
Yes. £14.99 to the EU and Ireland, £23.99 to the US, Canada, Australia, New Zealand, Switzerland, Norway and a few more. Any duties are paid by you.
Can I return a tub?
Unopened, yes. Tell us within 14 days of delivery and send the tub back unopened for a full refund. Opened tubs cannot be resold, but if something is wrong with one, tell us and we will put it right.
Trade
Do you sell to vets, groomers and shops?
Yes. Trade prices with a low minimum first order, counter display and samples, and certificates of analysis for every batch. Open a trade account on the trade page.
Can I get samples for the counter?
Yes. Ask when you open the account and we will send a starter box.






